Your Privacy Is Our Top Priority at jai9

When you use the jai9 platform, we collect several types of information. This falls into three categories — what you provide directly, what is collected automatically as you use our services, and what is required for verification purposes.

Information you provide directly:

• Registration details: Full name, mobile number, email address, date of birth.
• Payment Details: Mobile Pay/Nagad/Rocket number, transaction history.
• KYC documents: National ID card, birth certificate (for verification purposes).
• Contact Details: Messages and complaints submitted to Support.

Automatically collected information:

• IP address and device type.
• Browser type and operating system.
• A log of your activity on the platform.
• Login timestamps and session information.
• Information collected through cookies and similar tracking technologies.

Jai9 uses collected data solely for the purposes listed below. We do not use your information for any additional or unrelated purpose.

We may use your information to send you promotional offers and bonus updates via email or SMS. If you'd prefer not to receive such communications, contact our support team at any time to opt out.

Jai9 stores your data on secure, encrypted servers. Firewalls and access controls are in place to prevent unauthorized access.

Data Retention Period:

• Active account: All data is retained for as long as your account remains active.
• After account closure: Certain data may be retained for up to 5 years due to legal obligations.
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• Support Contact: Retained for up to 2 years after resolution.

Once the retention period expires, data is securely destroyed or anonymized so it can no longer be used to identify any individual.

Jai9 never sells or rents your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment provider: Shared with mobile banking services such as Mobile Pay, Nagad, and Rocket solely for payment processing purposes.
• Game Software Providers: Account IDs are shared for game operations, but no personal information is disclosed.
• Legal Authorities: When required by a lawful order from a relevant Bangladesh government authority or court.
• Fraud Prevention: To relevant authorities investigating serious fraud or criminal activity.

Jai9 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience. The types of cookies we use include:

• Essential cookies: Essential for login sessions and security. The site cannot function properly without these.
• Functional Cookies: To remember your preferences such as language and settings.
• Analytics Cookies: To understand which parts of the site are used most — data is fully anonymized.

You can disable cookies through your browser settings. Please note that doing so may limit certain features of the site.

The jai9 platform integrates certain third-party game software and payment services. These services have their own privacy policies, which may differ from jai9's.

• When using third-party services, their own policies will apply.
• Jai9 is not responsible for how your data is handled by third-party services.
• Data shared with third parties is always kept to a minimum.

All of our third-party partners are bound by strict confidentiality agreements and are not permitted to use your information for their own business purposes.

Jai9 follows the highest industry security standards to protect your data. Our security layers include:

• SSL/TLS Encryption: Every connection on the site is encrypted, so no one can intercept your data in transit.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Suspicious Activity Detection: If unusual login activity or transactions are detected, your account will be secured automatically.
• Regular Security Reviews: Our systems undergo regular security audits.
• Restricted Access: Only authorized personnel can access specific data.

Jai9 is strictly an adults-only platform. Creating an account for anyone under the age of 18 is strictly prohibited.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• If any information about a minor is collected inadvertently, it will be deleted immediately.
• If you become aware of any such incident, please notify us at support@jai9.click.

If a parent suspects their child is using jai9, please contact our support team immediately. We will take swift action.

Under jai9's Privacy Policy, you have the following rights — and exercising them is straightforward:

• Right to Access: To find out what data we hold about you, email support@jai9.click. You will receive a response within 7 business days.
• Data Correction: To correct inaccurate information, update it directly from Account Settings or contact support.
• Data Deletion: To close your account and delete your data, send a written request to Support.
• Objection to Processing: If you object to your data being used for a specific purpose, please let us know.
• Data Transfer: To request a copy of your data, please contact Support.

Jai9 may update this Privacy Policy as needed. In the event of any changes, we will take the following steps:

• The updated policy will be published on the website and the "Last Updated" date at the top of the page will be revised accordingly.
• Notifications will be sent to your registered email and mobile number for any significant changes.
• A minimum of 14 days' notice will be given before any changes take effect.
• If you do not wish to accept the new policy, you will have the option to close your account.

Continued use of the platform after any policy change will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to us through any of the following channels:

• Email: support@jai9.click — Expect a response within 7 business days.
• Live Chat: Click the chat button at the bottom right of the site — available 24/7.

Our privacy team can respond in Bengali. We take any concerns about your data protection with the utmost seriousness.